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on orders before 3pm AEST

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Shipping & Returns

Returns and Exchange Policy

 

Wetfins accepts merchandise returns or exchanges within 7 days of you receiving your items (excluding Sale items). The items must be returned in the same condition you received it in, without use or damage, along with item invoice & in its original packaging.

 

All customers are responsible for all shipping and handling cost of their purchases, returns  & exchanges; these charges are non-refundable.

Please contact Wetfins first before sending back an item to be returned/exchanged.

 

Please note: When shipping your item back to us, we strongly recommend that you use a delivery confirmation and track your package. Wetfins is not responsible for lost returns.

 

 

Turnaround Time:

All orders are shipped within 24 hours Monday - Friday.  If you order order is placed after 2pm AEST your order may not be posted until the next business day.  



Carriers


We use Australia Post for Domestic and International 

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address


In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.